Quality Solutions You Can Trust
Utilising the Revenue Management System which assigns a list of accounts to call, the jobholder will make telephone contact with existing and new customers with a view to negotiating outstanding payments for one of Ireland’s leading financial institutions. The successful candidate will be joining an experienced collections team whose job it is to maximise the cash collected on our serviced, and purchased debt.
They will ensure that customer accounts are monitored on a continuous basis and will deal with customer account queries. In this demanding environment, the jobholder will need to be target driven, self-motivated, and demonstrate a commitment to constantly improving negotiation skills by being receptive to feedback and focusing on win-win solution.
Contact customer by telephone to negotiate payment strategy
Keep broken arrangements to a minimum
Ability to work a large volume of accounts
Achieve and surpass weekly and monthly collection targets
Ensure compliant and customer focused collections
Manually update accounts and edit information gained from calls
Use new technology such as text and voice over text to maximize collections
Assisting with ad hoc administrative tasks as designated by Team Leader
Key working relationships & Communications