COLLECTIONS EXEC X 5 - NEW START UP
Exciting opportunity for a Collections Executive to join a new start up division with a well established international bank. The role is a diverse collections role that requires you to manage all accounts that require work in line with the current collections strategy and to effectively manage the ongoing asset recovery and disposal process for voluntary terminations, hand-backs, repossessions, and voluntary surrenders.
The role is a high level, customer service driven role and you will be expected to successfully drive and support the business within agreed key objectives and service level agreements.
To be successful, you must be a self-motivated individual who has excellent planning and organisational skills. You need to be a good communicator with strong influencing and negotiation skills and be fully aware of the principles of Treating Customers Fairly.
Key Responsibilities
Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
Identifying possible fraudulent accounts, taking the correct action to resolve issues quickly and informing management of potential losses and action taken.
Reviewing and actioning all cases in line with the company’s collection principles.
Managing, reviewing and actioning credit arrears cases.
Carrying out duties in accordance with the company’s standard policies and procedures
Completing general office administration office duties
Dealing with customer complaints and general queries
Effectively handling all inbound and outbound customer contact
Managing daily workloads via dashboards
Maintaining customer data and account records in line with policy and procedure
Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
Ensuring all inbound and outbound calls are handled in line with our current Quality Assurance process.
Skills & Experience
Excellent customer service skills
Previous experience in a customer focused environment.
Previous experience dealing with vulnerable customers.
The ability to demonstrate an empathetic approach.
Demonstrable experience of working within a structured process.
Excellent IT Skills (MS Word, Excel and Outlook).
The ability to work well as part of a team.
Educated to Junior/Leaving certificate standard or equivalent
Desirable
Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act.
Previous experience in a collections/customer service environment.
Salary: €32,000 - €42,000
Bens:10-15% bonus, full health care, 10% pension contribution
Location: Dublin City Centre location.