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BUSINESS SUPPORT EXECUTIVE - SME

Client Account Executive – SME Lending

 

My client a leading SME finance provider is currently seeking a Business Support Executive who is a driven individual and who is keen to learn the ropes and develop a career within SME lending.

This role will suit someone who is looking for career progression, passionate about developing relationships and networking and wants to be part of a growing and leading company within SME lending.

The successful candidate will assist with operational running and development on new ideas to improve company performance in order to remain competitive and provide the best SME funding solution across Ireland.

 

Responsibilities

 

  • You will be processing new business proposals for our valued business customers across our various divisions of lending products. 

  • Managing customer queries with a focus on understanding and meeting their needs.

  • Assisting in onboarding new customers and building strong relationships along the way.

  •  Providing regular updates to Lending Directors, ensuring smooth communication and progression.

  •  Taking ownership of applications in line with our service level agreements and key performance indicators.

  • Act as a daily point of contact on a portfolio of clients, responding to e-mails, calls etc. in a timely and customer friendly fashion.

  • Build strong working relationships with clients and balance risk and customer service effectively.

  • Pre-screen applications to ensure all documents and application details are provided. 

  • Working closely with Credit Team on all administrative functions associated with the prompt SLAs for all loan applications.

  • Collaborating with Originations Team on improving client interactions and processing of loan applications in a timely manner

  • Engaging directly with clients/intermediaries via telephone, email and other forms

  • Creates his/her own ideas and fosters a culture of entrepreneurial spirit with brokers and SME clients 

  • Pipeline management to keep all loan applications/offers current and on track.

  • Develops and maintains positive relationships with all stakeholders including SME clients, and external brokers.Assists with marketing and broker support where necessary and on an ad hoc basis

 

Required

  • 1+ years experience working within banking preferable.

  • SME lending experience a distinct advantage​​

  • Positive “can do” attitude with a hunger to learn and develop.

  • Excellent listening and communication skills

  • Knowledge of credit and loan process and procedures.

 

Salary - €28,000 - €45,000 (DOE) + bonus & benefits

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